engleski

PRACTICAL APPLICATION OF QUALITY TOOLS

The paper is dealing with one segment of broader research of universality an systematicness in application of seven basic quality tools (7QC tools), which is possible to use in different areas: power plant, process industry, government, health and tourism services. The aim of the paper was to show on practical examples that there is real possibility of application of 7QC tools. Furthermore, the research has to show to what extent are selected tools in usage and what reasons of avoiding their broader application are. The simple example of successful application of the quality tools are shown on selected company in process industry.

Quality Management; Quality Tools; Histogram; Ishikawa diagram

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