engleski

Port service quality management

Modern tendencies of transport market globalization and traffic subsystems integration have been greatly changing the functioning methods of the social and economic life and have initiated the adaptation to new processes. Consequently, the study of port system competitiveness has been imposed as the condition of successful functioning stipulating the study of implementing new technologies and high safety standards. The introduction of the added value concept of port subservices allows transformation of “ nominal tonnes” into “ manipulated cargo tonnes” or “ tonne value” . From the aspect of investments into the port infrastructure these factors promote the market positions and increase of the market share of its port subservices. In this paper the preliminary studies of the concept of the port service quality management have been performed as well as the influence of technological processes on the port service quality. The concepts presented should serve for further consistent and coherent research of port systems and the traffic system quality on the whole which will provide port authorities, ports and the customers as well with the necessary information on the potential possibilities of port improvement. Diversification of technological processes, omnipresent today in seaports, represents a means of achieving competitiveness and business excellence in the field of port systems.

port service; quality management

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