engleski

Air Cargo Logistic Service Quality Criteria

Quality management treats primarily the preventive measures with the basic goal of assuring logistics quality i.e. realization of logistic tasks within the organization and fulfilment of the requirements with minimization of costs. This understands the adjustment of the logistics service level with simultaneous consideration of the logistics costs. The service in general represents a category of products, non-material product, realized as the result of the production process. The general characteristic of each service is reflected in its impossibility of warehousing, complexity and individuality. Logistics services are determined by means of qualitative and quantitative parameters, depending on who evaluates and from which aspect the service is evaluated, what indicates the bipolarity and ambiguity in evaluation. Due to its specific characteristics in air cargo handling, a large number of participants are involved who are outside the airport control system, and each one of them has significant influence on the quality of service which requires good coordination among all the participants and good knowledge and respect of the specific international rules in air transport. In this paper basic criteria and their sub-criteria for assessment of quality service in air-cargo transportation were shown.

quality criteria; logistics service; air cargo

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