engleski

Seven quality tools in continuous improvement process

If organizations wish to achieve continuous quality improvement they need to use appropriate selection of quality tools and techniques. In this paper a review of possibilities of the systematic use of seven basic quality tools (7QC tools) is presented. It is shown that 7QC tools can be used in all process phases, from the beginning of a product development up to management of a production process and delivery. It is further shown how to involve 7QC tools in some phases of continuous improvement process (PDCA-cycle), Six Sigma (DMAIC) and Design for Six Sigma (DMADV) methodologies, and Lean Six Sigma.

7QC tools; PDCA-cycle; Six Sigma; Lean Six Sigma

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