engleski

A Survey of Passenger Requirements on Pre-Travel/Travel Information in the Public Transport of the City of Zagreb

Real-Time Passenger Information (RTPI) Displays have been recently introduced at the tram and bus stops/stations in the City of Zagreb. This represents a significant step forward in the pre- travel information services for public transport passengers. The paper analyses based on a survey, the satisfaction of travellers with the existing TIS (Traveller Information Services), and additional pre-travel/travel information requirements. The results of the survey emphasise the form and information attributes, which are required by passengers in each phase before and during the journey. In the first part of the paper, public transport system in Zagreb and different technologies of providing passenger information are described. The public transport network is consisted of 15 tram lines and 130 bus lines. In the 2008 around 204.000.000 passengers were travelling by tram and 94.000.000 by bus transport. Travellers are informed via the Internet, call centres and radio stations at home, and over 147 RTPI displays at the tram/bus stations. In the second part the purposes of the survey and data collection techniques are described. The results of the survey are presented in the third part and as conclusion, recommendations for more user-friendly pretravel/travel information system are provided. The survey was composed of four mayor queries. The first question considered satisfaction level of passengers and information reliability of the new installed RTPI displays. The second had purpose to get an overview of current passenger information perception and the third one had goal to determine which form and information attributes are the most reliable in the each phase of travelling. The last question was dealing with perspective use of public transport if real-time information is more trustful and available. The sampling method was a nonprobability convenience sampling called snowball sampling. The basic principle of the method is that you begin by identifying someone who meets the criteria for inclusion in your study. You then ask them to recommend others who they may know who also meet the criteria. Apart from the existing solutions, this paper at the end recommends additional possibilities of raising passenger information level of service in the public transport system of the City of Zagreb.

RTPI - Real-Time Passenger Information Displays; survey; pre-travel/travel information

nije evidentirano