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A blueprint for building online reference knowledge bases (CROSBI ID 163048)

Prilog u časopisu | izvorni znanstveni rad | međunarodna recenzija

Bosančić, Boris A blueprint for building online reference knowledge bases // Reference & user services quarterly, 50 (2010), 2; 152-162. doi: 10.5860/rusq.50n2.152

Podaci o odgovornosti

Bosančić, Boris

engleski

A blueprint for building online reference knowledge bases

This paper presents a theoretical framework for understanding the process of generating and storing knowledge from online reference service transactions. Since this terminology has not been sufficiently explored in scholarly work, this paper uses the phrase “online reference knowledge base” to denote a place for storing knowledge generated from online reference services. Apart from re-evaluating the current role of online reference knowledge bases through interviews with experts and practitioners who are most closely linked to online reference services, the paper attempts in the exploratory section to offer a blueprint of adequate principles and guidelines for the development of online reference knowledge bases in the future.

knowledge bases; online reference services; QuestionPoint

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Podaci o izdanju

50 (2)

2010.

152-162

objavljeno

1094-9054

10.5860/rusq.50n2.152

Povezanost rada

Informacijske i komunikacijske znanosti

Poveznice
Indeksiranost