engleski

Innovative Trends in Process-Oriented Quality Management within Railway Transport

It is currently a pressing problem to identify quality not only before the start of transportation and during it but also after the end of transportation. Apparently, in the area of service provision in railway transport, it is important to take into account the fact that customers’ requirements change over time, and thus a new software approach is required. Therefore, this paper is focused on the newest solution to monitoring process quality applied to railway companies by using various types of appropriate software. This approach is particularly significant within the whole transportation chain and also through division into its single constituent stages. In comparison with previously used methods, the established research methodology is unique, universal, and applicable to various types of companies in the context of the introduction of new trends in process-oriented quality management. Consequently, it was supported by software solutions using various quality areas defined within the research and software support, namely through Business Process Modelling Notation, Event-Driven Process Chain, and Unified Modelling Language with links to brand-new software. This focus, therefore, involves more than just knowing what customer requirements are about, but understanding how it is possible to accomplish quality targets and which operational failure should be solved in the first place.

railway transport, quality management, process, software solution, methodology, customer, requirement

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