Charter and Nautical Service Quality in Function of Nautical Tourism Port Competitiveness (CROSBI ID 647189)
Prilog sa skupa u zborniku | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Jadrijević, Nela ; Kolanović, Ines ; Stanivuk, Tatjana
engleski
Charter and Nautical Service Quality in Function of Nautical Tourism Port Competitiveness
The range of charter services has considerably grown in the Republic of Croatia over the past years. Such a trend indicates further growth in demand for charter services as well as the increase of service interference and coordination activities between nautical tourism ports and charter companies. The purpose of this paper is to identify the areas of interference between charter and nautical service production processes and to determine the significance of service quality in achieving nautical tourism ports competitiveness. The areas of interference have been identified through the nature and facilities of the nautical services that have been researched and described in scientific literature, and the nature and facilities of the charter services that have been examined through the analysis of the management of charter agency Croatia Yachting. The produced research results indicate that the quality of charter services provided in the nautical tourism ports significantly affects their competitiveness in the nautical market.
Charter Service ; Nautical Tourism Ports ; Nautical service ; Service Quality
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Podaci o prilogu
373-380.
2017.
objavljeno
Podaci o matičnoj publikaciji
Book of Proceedings of The 7th International Maritime Science Conference (IMSC 2017)
Vidan, Pero ; Račić, Nikola
Split:
Podaci o skupu
International Maritime Science Conference (7 ; 2017)
predavanje
20.04.2017-21.04.2017
Solin, Hrvatska