Modelling the Perceived Pragmatic and Hedonic Quality of Intelligent Personal Assistants (CROSBI ID 654732)
Prilog sa skupa u časopisu | izvorni znanstveni rad | međunarodna recenzija
Podaci o odgovornosti
Orehovački, Tihomir ; Babić, Snježana ; Etinger, Darko
engleski
Modelling the Perceived Pragmatic and Hedonic Quality of Intelligent Personal Assistants
This paper represents one of the first attempts to define a quality model capturing the peculiarities of intelligent personal assistants (IPAs). Driven by the results of current studies, we took a better look at the features of IPAs and identified pragmatic and hedonic dimensions that reflect the quality of such applications as perceived by the end users. As a follow up, we experimentally assessed the relevance of the determined quality dimensions. Taking into account the number and strength of differences in pairwise comparisons that was found between evaluated IPAs, the proposed set of attributes was classified into five different groups. Findings reported in the paper can be used by researchers as a foundation for future advances in the field as well as by practitioners as a framework for evaluating existing and developing new intelligent personal assistants (IPAs).
Intelligent Personal Assistants ; Perceived Quality Evaluation ; Pragmatic Attributes ; Hedonic Attributes ; Post-use Questionnaire ; Empirical Findings
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Podaci o prilogu
589-594.
2018.
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objavljeno
10.1007/978-3-319-73888-8_91
Podaci o matičnoj publikaciji
Advances in intelligent systems and computing
Karwowski, Waldemar ; Ahram, Tareq
Cham: Springer
978-3-319-73888-8
2194-5357
2194-5357
Podaci o skupu
1st International Conference on Intelligent Human Systems Integration: Integrating People and Intelligent Systems (IHSI 2018)
predavanje
07.01.2018-09.01.2018
Dubai, Ujedinjeni Arapski Emirati
Povezanost rada
Informacijske i komunikacijske znanosti