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izvor podataka: crosbi

Public Administration Employees’ Readiness and Acceptance of e-Government: Findings from a Croatian Survey (CROSBI ID 248315)

Prilog u časopisu | izvorni znanstveni rad | međunarodna recenzija

Dukić, Darko ; Dukić, Gordana ; Bertović, Neven Public Administration Employees’ Readiness and Acceptance of e-Government: Findings from a Croatian Survey // Information Development, 33 (2017), 5; 525-539. doi: 10.1177/0266666916671773

Podaci o odgovornosti

Dukić, Darko ; Dukić, Gordana ; Bertović, Neven

engleski

Public Administration Employees’ Readiness and Acceptance of e-Government: Findings from a Croatian Survey

Despite the widespread use of digital technology in public administration, little attention has been given to understanding e-government adoption and acceptance by its employees. This paper examines the level of public administration employees’ ICT literacy and the extent to which they support e-government. The influence of background variables is also explored in the analysis. A structured online questionnaire was used to gather data from employees of Croatian central government bodies. According to the results, surveyed employees rated their general ICT literacy as high. They are more confident in their basic ICT skills than in advanced ones. The level of such skills is associated with socio-demographic characteristics. The findings also indicate that employees accept e-government, but they are less satisfied with its implementation. However, socio-demographic factors do not affect to a great extent employees’ acceptance and satisfaction with e-government. The study expands previous research by analysing the group differences at both manifest and latent levels. It also contributes to the identification of factors that may influence e-government success.

public administration employees ; e-government readiness ; e-government acceptance ; ICT literacy ; socio-demographic factors ; group differences ; Croatia

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Podaci o izdanju

33 (5)

2017.

525-539

objavljeno

0266-6669

1741-6469

10.1177/0266666916671773

Povezanost rada

Ekonomija, Informacijske i komunikacijske znanosti

Poveznice
Indeksiranost