engleski

Employing Fuzzy AHP to Determine Relevance of Criteria Constituting the Quality of Social Web Applications

Quality is considered to be an essential determinant of the success of every type of software. Special attention should be therefore paid to its evaluation, regardless of the employed software development paradigm. Nevertheless, social Web applications available today are often of poor quality which is due to the lack of suitable quality models, methodologies, and measuring instruments. This paper presents first step towards an evaluation methodology that would generate the quality index as a single score thus enabling analysis and comparison of social Web applications at various levels in the quality model. With an aim to determine relevance of criteria that constitute quality model, an empirical study was carried out in which fuzzy AHP for the purpose of group weighting was applied. Participants in the study were field experts from seven different countries. Study findings revealed that pragmatic criteria are more relevant than hedonic ones when quality evaluation with respect to social Web applications is considered.

Fuzzy AHP ; Social Web Applications ; Quality Evaluation ; Pragmatic Quality Attributes ; Hedonic Quality Attributes ; Quality Model

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